Use AI inside a controlled workflow, not as an unbounded actor.
AI is useful when it assists classification, extraction, research, transformation, or context assembly inside a process with clear authority and review.
When this capability is useful
Unstructured email or documents require classification or extraction.
Research and summarisation consume recurring operator time.
Drafting repeats but still requires accountable review.
What must be designed
Grounding inputs, output boundaries, and confidence conditions.
Human review, escalation, and fallback for uncertain cases.
Evaluation criteria tied to the workflow, not a prompt collection.
Decision artifacts
Choose the surface after the operating model.
01AI boundary diagram.
02Example evaluation matrix.
03Human-review and fallback flow.
When not to use it
Do not sell a chatbot demo as an operating system.
Do not promise autonomous agents with unbounded permissions.
