Make the next decision visible before coordination becomes the work.

Recognise the symptom

• Work is tracked across chat, spreadsheets, and individual memory.
• Approvals have no service level or backup owner.
• The same exceptions are solved from scratch repeatedly.
• Reporting is assembled manually after the decision is already late.

System elements to make explicit

• A shared state model with one owner per active state.
• Decision rules, escalation conditions, and a human fallback.
• A visible exception queue with reason and resolution record.